Shipping Policy

SHIPPING INFO

US Territories

Orders are processed between 2-4 business days. After your payment is authorized and verified, it can still take up to two days to process your order. Some orders may be split into more than one package and shipped separate.

All orders placed on a Friday after 12 pm will not be processed until the following business day which is Monday. We operate Monday-Friday 9am-5pm EST, except on major Holidays.

Pre Order sales will be shipped on the date announced in the product description. If for any reason the date of shipping changes customers will be notified via email.

After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere from 5-15 business days from the date that it is shipped out, not necessarily from the date it's placed. Estimated time doesn't include weekends and holidays.

Candela Beachwear is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen or damaged packages.

Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

International Shipping

Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. Candela Beachwear is not responsible for these or any additional costs.

We will make every effort to deliver your package ASAP however, additional time may be required due to invalid addresses and custom clearance issues.

Once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available.

Questions regarding your order? Email us at customerservice@candelabeachwear.com we would love to help you!